While we aim to deliver orders the within 2-3 working days, this is not guaranteed and delivery duration estimates are a guide only.
Certain items, such as those delivered directly by our suppliers or special order items, cannot be delivered next working day.
If your order is delayed, we will contact you by email. Or you can contact us to assist you.
Ivel aquatics denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
You will need to sign for goods upon delivery and report any shortages, errors, or damages to us within 24 hours so we can assist you.
If goods are over a certain value they will be dispatched by pallet for insurance purposes.
We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days.
Ivel Aquatics denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.
We deliver to the whole of the UK.
Delivery is Free of Charge (some areas will incur a surcharge; Scottish Highlands and Islands, Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle’s of Scilly)
Returns
Any products being returned must be securely packed to avoid damage to the product or the retail packaging. We recommend returning the products by recorded delivery using Parcel Force.
Ivel Aquatics does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by the carrier is supplied.
Ivel Aquatics will refund all sums paid by you, less cost of return postage.
We process returns as quickly as possible. Returns are typically handled within 7-14 days, but it may take longer if testing is required to confirm the presence of a fault.
Goods are not allowed to be tried/tested.
This returns policy does not affect your statutory rights.
Refunds will be processed within 7-14 days
Prices
The total price payable for the goods will be stipulated at the time when you place your order.
We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.
Until dispatch of goods by the seller of goods to the buyer or the buyer’s acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.
All prices on our website are inclusive of VAT unless stated otherwise.
